Refund policy

Refund, Exchange & Returns Policy

At lilo & Co, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

Exchanges

You can request an exchange within 14 days of receiving your order.

To qualify for an exchange, items must be:

* Unused and unworn
* In perfect condition
* With all original tags
* In their original packaging

Note: The delivery company will charge an additional delivery fee for all exchanges.

To request an exchange, contact us at:
📩 [contact@liloandco.com]

Damaged or Incorrect Items

Please check your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 24–48 hours.

Send us:

* Your order number
* Photos of the item
* A brief description of the issue

We will review your case and resolve it as quickly as possible.

Refund Policy

Refunds are issued only for items that arrive damaged or faulty.

Once the issue is verified by our team:

* A refund will be processed to your original payment method
* You will receive an email confirmation once completed

Refunds are not provided for:

* Change of mind
* Incorrect size ordered
* Items worn or used
* Late reports outside the allowed timeframe

Returns Policy

lilo & Co does not accept returns unless the item is damaged or defective.

If your product is faulty, please contact us within 24–48 hours with clear photos so we can assist.

Frequently Asked Questions

Do you accept returns?
Only for damaged or defective items.

Can I exchange my item?
Yes — within 14 days, as long as the item is unused and in original condition.

Is there a fee for exchanges?
Yes — the delivery company charges a delivery fee for all exchange requests.

How do I request an exchange?
Email us at contact@liloandco.com with your order number.

Do you offer refunds?
Yes — only for damaged or faulty items after verification.

How long does the process take?
We aim to review all claims within 2–3 business days.

What if I received the wrong item?
Contact us immediately with photos — we will take care of it.

Need Help?

For any questions about exchanges, refunds, or returns, contact us anytime at:
📩 [contact@liloandco.com]